Terms and Conditions
Delivery Information
We aim to dispatch your order within 2 working days after receipt of payment. (excluding Saturday and Sunday)
We use Royal Mail 2nd Class Signed For which comes with a 3-5 working day delivery guarantee to UK addresses. (excluding Saturday and Sunday)
We always obtain a receipt and proof of posting.
There must be someone available at the delivery address to sign for your purchase.
If you have not received your purchase within 10 working days (excluding Saturday and Sunday) please contact us and we will do our best to track it for you. Proof of postage does not guarantee delivery; it is simply proof that something was posted to an address; it may not be possible to track an undelivered item.
Postage and packaging is charged at £7.99 on all orders to UK addresses.
We do not post overseas.
Replacements, Returns and Refunds Policy
We offer a 100% replacement or refund on all our items if they arrive damaged or are genuinely faulty.
If an unwanted item is returned to us because it is not what you wanted; eg the wrong size etc; we will not refund the cost of return postage.
Unwanted items must be returned unused, in their original packaging.
If you wish to return an item, you should contact us immediately and we will give you a refund ID number. Any items returned without this number will not be refunded or replaced.
Items must be returned within 30 days of receipt in order to be refunded. Items received after this will not be refunded.
For Health and Hygiene reasons, earrings, body jewellery and wind instruments cannot be returned.
Privacy Policy
The following information about you will be collected from our website:
Any data which is formally provided by you from completing any forms on our website; payment details from making a purchase; communication details from any emails or phone calls you may have with us. This information is kept by us for a maximum of 30 days after which it is securely destroyed. If you have requested news, event or product updates via email or text message, your email addresses and mobile phone numbers will be kept until you notify us that you no longer wish to receive notifications via email or text message, at which point they will be securely destroyed.
We do not use cookies on our website. However this is a hosted website and our provider may place cookies on our website for their own purposes. Any cookies used by our web host provider are entirely theirs and are not under our control.
We will not disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
We use EKM Payments to take your payments. This is a safe and secure payment gateway.
You can choose to pay us via bank transfer. Payments via this method are not guaranteed as safe. The responsibility for payments via bank transfer rests with you, the customer. We are not liable for any mis-transferred payments or incorrectly keyed in bank details.
PLEASE NOTE: The transmission of information via the Internet is not completely safe and secure and we cannot guarantee security of data sent to us electronically. The electronic transmission of personal data is entirely at your own risk.
The Data Protection Act 1998 and 2018 allows you the right to access any information we hold on you. If you require us to provide you with any details we may have for you , please contact us via any of our normal channels. There may be a small charge for this service.
Links to other websites
Our website contains links to other websites we think may be of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for any goods you may buy from such sites or the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our terms and conditions or our privacy policy. You should exercise caution and look at the terms and conditions and privacy statements applicable to the websites in question.
VAT
We are VAT registered and can provide you with a VAT receipt on request. All the prices quoted on our website are VAT inclusive where applicable.
Disclaimer
Because of the hand made nature of our items, there may be variations in the materials used, patterns, shapes, carvings and colours to those in the featured photos.
The stock on our website may differ from that in our Huntly shop.
We reserve the right to replace an item with a similar item if the original item cannot be delivered to you or is out of stock.
We don't list any of the items made by our local crafters on this website. They are sold in-store only.
Complaints and Suggestions
We welcome any suggestions for improvements to our website, our products and our service and we will look into all complaints sensitively and with respect. If you have a complaint please contact either of us at your convenience and we will endeavour to do our very best for you. We will keep you informed of the progress and outcomes of your suggestions and complaints at all times.